Customer Care

Return Policy
Your complete satisfaction is our highest concern! If you are not totally satisfied with your order, we encourage you to return it within 30 days of receipt in its original packaging for a refund, credit or exchange.

Gift recipients are entitled to a non-refundable merchandise credit. Our return address is listed below in the "How to Return" section.

How to Return
If you wish to return an item, please do the following:

1. Complete the back of the Packing/RETURN Slip found in your package and enclose it with your return in its original packaging.

PLEASE NOTE: Shipping charges are refunded only when we have made an error and shipped the wrong item or when you have received a damaged or defective item(s).

2. Ship returns to:

Chateau Boutique
3851 Parrot Drive
Ellicott City, MD 21042

3. We will process your return as quickly as possible! Please allow sufficient time for us to carry out your instructions.

Misprints
Chateau Boutique has endeavored to ensure the accuracy of all information. We cannot, however, be responsible for errors or omissions.

Questions or concerns?
Contact us by filling out our contact form, or give us a call, and one of our customer service representatives will get back to you as quickly as possible.

Email Address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Phone: 410 371-0161